STORE POLICY
Customer Care
Contact Information
We are dedicated to providing exceptional customer service. You can reach our customer care team through the following channels:
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Phone: 0704-512-0513
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Email: info@truthoncanvas.com
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Chat: Available on our website
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WhatsApp: 0704-512-0513
Our operating hours are from 9 a.m. to 4 p.m., Monday through Friday.
Response Times
We strive to respond to all customer inquiries within two hours during our operating hours. If you contact us outside of these hours, we will get back to you on the next business day as soon as possible.
Order Issues
If you need any help with your order, such as receiving the wrong item, damaged items, or lost shipments, we are here to help.
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Wrong Items: We will gladly exchange any items that were wrongly shipped. Feel free to contact us as soon as you discover the issue.
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Damaged or Lost Items: We will work with the logistics company to resolve any issues related to damaged or lost items. Please report such problems immediately upon receiving your order.
For detailed information, please refer to our comprehensive Shipping & Return Policy.
Order Cancellations
Customers may cancel their orders before the items have shipped. This is a maximum of two days after the order has been placed. To cancel an order, please email us your order number.
Refunds
Refunds will be processed through our payment processor, which may take up to 10 working days. The refund will be issued via the same payment channel used for the original transaction. We will process the refund for items that have been shipped and received after receiving the returned items.
For more details, please refer to our comprehensive Shipping & Return Policy.
Shipping Information
We provide a tracking code for all shipments. You can track your order directly with the selected carrier. In case of any shipping delays or issues, we will contact the carrier to determine the cause and keep you informed.
Customer Satisfaction
Customer satisfaction is our top priority. We are committed to replacing any lost or damaged items promptly. For more details, please refer to our comprehensive Shipping & Return Policy.
Special Cases
If you have a special case or an exception that does not fit into our standard policy, please contact us directly. We are always willing to assist and find a suitable resolution.
Privacy and Security
We take the privacy and security of our customers' information very seriously. For details on how we protect your data, please refer to our comprehensive Privacy Policy below.
Privacy & Safety
Last Updated: 24th July, 2024
Truth on Canvas ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website truthoncanvas.shop (the "Site") and make purchases. Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the Site.
Information We Collect
We may collect information about you in a variety of ways. The information we may collect on the Site includes:
Personal Data
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Personally identifiable information, such as your name, shipping address, email address, and telephone number, and demographic information, such as your age, gender, hometown, and interests, that you voluntarily give to us when you register on the Site or when you choose to participate in various activities related to the Site, such as online chat and message boards.
Payment Information
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Financial information, such as data related to your payment method (e.g., valid credit card number, card brand, expiration date) that we may collect when you purchase, order, return, exchange, or request information about our services from the Site.
Derivative Data
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Information our servers automatically collect when you access the Site, such as your IP address, your browser type, your operating system, your access times, and the pages you have viewed directly before and after accessing the Site.
Cookies and Tracking Technologies
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We may use cookies, web beacons, tracking pixels, and other tracking technologies on the Site to help customize the Site and improve your experience. When you access the Site, your personal information is not collected through the use of tracking technology.
Use of Your Information
Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the Site to:
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Process your transactions and manage your orders.
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Send you an email regarding your order or other products and services.
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Provide you with customer support.
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Compile anonymous statistical data and analysis for use internally or with third parties.
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Deliver targeted advertising, coupons, newsletters, and other information regarding promotions and the Site to you.
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Improve our Site to better serve you.
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Prevent fraudulent transactions, monitor against theft, and protect against criminal activity.
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Fulfill and manage purchases, orders, payments, and other transactions related to the Site.
Disclosure of Your Information
We may share information we have collected about you in certain situations. Your information may be disclosed as follows:
By Law or to Protect Rights
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If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation.
Third-Party Service Providers
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We may share your information with third parties that perform services for us or on our behalf, including payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance.
Marketing Communications
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With your consent, or with an opportunity for you to withdraw consent, we may share your information with third parties for marketing purposes, as permitted by law.
Business Transfers
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We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
Security of Your Information
We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.
Policy for Children
We do not knowingly solicit information from or market to children under the age of 13. If we learn that we have collected personal information from a child under age 13 without verification of parental consent, we will delete that information as quickly as possible. If you believe we might have any information from or about a child under 13, please contact us.
Controls for Do-Not-Track Features
Most web browsers and some mobile operating systems include a Do-Not-Track ("DNT") feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. No uniform technology standard for recognizing and implementing DNT signals has been finalized. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this Privacy Policy.
Options Regarding Your Information
You may at any time review or change the information in your account or terminate your account by:
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Logging into your account settings and updating your account.
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Contacting us using the contact information provided below.
Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases. However, some information may be retained in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our Terms of Use, and/or comply with legal requirements.
Contact Us
If you have questions or comments about this Privacy Policy, please contact us at:
Truth on Canvas Ltd
Email: info@truthoncanvas.com
Phone: 0704-512-0513
Address: 3, Bridget Court, Pastor Jonah D. Yildum Cl, Rayfield, Jos, Plateau State
Wholesale Inquiries
Are you a retailer looking to stock our Bible Study journals? We are excited to partner with you! Our journals are perfect for resale in bookstores, gift shops, and religious supply stores. Here’s what you need to know about our wholesale program:
Minimum Order Quantity
The minimum order quantity is 50 journals.
Discounts and Pricing
We offer competitive discounts based on the volume of your order:
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Initial Discount: Receive a 20% discount on the retail price for orders starting at 50 journals.
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Volume Discounts: Enjoy increased discounts for every additional 50 journals purchased in a single order.
Shipping and Handling
We utilize GIG Logistics for all bulk orders, ensuring reliable and timely delivery.
Payment Terms
We require upfront payment for all wholesale orders to streamline the process and ensure prompt fulfillment.
Lead Time
Our lead time for fulfilling wholesale orders is ten working days. This allows us to prepare and package your order with care.
Customizations
We offer customization options for wholesale orders starting at 200 units. Please let us know your requirements if you want to add your store’s logo or request specific cover designs.
Return Policy
We have a no-return policy for wholesale orders. We recommend purchasing a single journal for review before placing a bulk order to ensure your satisfaction. Alternatively, we can send a complimentary copy to well-known retailers or bookstores upon request.
Exclusive Distribution
We are open to discussing exclusive distribution agreements for specific regions. If you are interested in an exclusive partnership, please let us know.
How to Place an Order
To initiate the wholesale process, please email us at wholesale@truthoncanvas.com. We are here to assist you and answer any questions you may have.
Contact Us
For all wholesale inquiries, please reach out to us at wholesale@truthoncanvas.com. We look forward to partnering with you!