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SHIPPINGS & RETURNS

Shipping Policy

Thank you for shopping with us! We are committed to providing you with a seamless shipping experience. Please read our shipping policy carefully to understand how we handle shipping and delivery.

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Shipping Destinations

We currently ship domestically within Nigeria only.

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Shipping Carriers

We partner with the following logistics companies to deliver your orders:

  • GIG Logistics

  • EMS Speedpost

  • UPS

 

Shipping Rates

Shipping rates are determined by the carrier and the items' weight. During checkout, you will have the option to choose your preferred shipping method. Here is a brief overview of our shipping rates:

  • EMS Speedpost: Our most economical option.

  • GIG Logistics: Mid-range pricing.

  • UPS: Premium option with the highest rates.

We offer free shipping for orders exceeding a certain value, which varies depending on the chosen shipping method. The exact threshold for free shipping will be displayed during checkout.

 

Handling and Delivery Times

  • Handling Time: All orders are processed and prepared for shipping within two business days.

  • Delivery Time: Once shipped, you can expect to receive your order within one week. Delivery times may vary depending on the carrier and your location within Nigeria.

 

Expedited Shipping

For faster delivery, we offer expedited shipping through UPS. The rates for expedited shipping will be visible during checkout.

 

Order Tracking

We provide tracking information for all orders. Once your order is shipped, you will receive a tracking number which you can use to monitor your shipment on the carrier's website.

 

Lost or Damaged Shipments

In the rare event that your order is lost or damaged during transit, the carrier is responsible for covering the loss or damage. Please report any lost or damaged shipments to us immediately, and we will work with the carrier to provide a replacement as soon as possible.

 

Shipping Restrictions

We do not have any shipping restrictions on the items listed in our online store. All items are eligible for shipping within Nigeria.

 

Local Delivery and In-Store Pickup

At this time, we do not offer local delivery or in-store pickup options. All orders will be shipped using the carriers mentioned above.

 

Contact Us

If you have any questions or concerns about our shipping policy, please feel free to contact our customer service team. We are here to help and ensure you have a positive shopping experience.

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Return & Exchange Policy

At Truth on Canvas, we strive to ensure you are delighted with your purchase. If, for any reason, you are not satisfied with your artwork or journal, we offer a straightforward return and exchange policy.

 

Eligibility for Returns and Exchanges

  • Time Frame: You may return or exchange artwork within three days of receiving your order. You may return journals within five days of receiving your order.

  • Condition: Each item must be returned in its original condition, with no signs of damage or alteration. It must be securely packaged in the original or similar protective materials to prevent damage during return shipping.

 

Return Process

  1. Initiate a Return: Contact our customer service team at returns@truthoncanvas.com or 0704-512-0513 within two days of receiving your artwork to initiate a return. Please provide your order number and the reason for the return.

  2. Return Authorization: Our team will provide you with a return authorization and detailed instructions for returning the item(s).

  3. Packaging and Shipping: Securely package the item in its original packaging or similar protective materials. Use a reliable shipping service with tracking and insurance to return the item to us.

  4. Inspection and Refund: Once we receive the returned item(s), our team will inspect it to ensure it is in its original condition. Upon approval, we will process your refund within 7-10 business days. Refunds will be issued to the original payment method.

 

Exchanges

  • Initiate an Exchange: If you wish to exchange your artwork for a different piece, please get in touch with our customer service team within two days of receiving your order. Provide your order number and details of the artwork you wish to exchange.

  • Return and Selection: Follow the return process to send back the original artwork. Once we receive and inspect it, we will assist you in selecting a new piece. Any price difference will be adjusted accordingly.

 

Damaged or Defective Items

  • Report Damage: If your artwork or journal arrives damaged or defective, please contact us immediately at damaged@truthoncanvas.com or 0704-512-0513 with photos and your order number. If you notice any damage marks on the packaging, please notify the carrier immediately without accepting the shipment, or take photos if you have already signed up for the package.

  • Resolution: We will work with you to resolve the issue promptly. This may include a replacement, or refund, depending on the circumstances and availability of the artwork.

 

Non-Returnable Items

  • Custom Orders: Custom or commissioned artworks are non-returnable and non-refundable unless they arrive damaged or defective.

  • Final Sale Items: Items marked as "final sale" are not eligible for return or exchange.

 

Shipping Costs

  • Customer Responsibility: Return shipping costs are the responsibility of the customer, except in cases where the artwork arrives damaged or defective.

  • Refund of Shipping Costs: If your return is due to a damaged or defective item, we will refund the original shipping cost along with the cost of the artwork.

 

Contact Us

If you have any questions or concerns about our return and exchange policy, please contact our customer service team at customer.service@truthoncanvas.com or 0704-512-0513. We are here to help and ensure you are satisfied with your purchase.

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